At Maalisa, we want you to love what you ordered! If you are not completely satisfied with your purchase, we’re here to help.

Return Policy

Eligibility for Returns:

• Items must be unworn, unwashed, and in original condition with all tags attached.
• Returns are accepted within 7 days of the delivery date.
• Final sale items, including discounted products, cannot be returned.

How to Initiate a Return:

1. Visit our Returns Portal hello@maalisa.in
2. Enter your order number and email address.
3. Follow the prompts to print your return shipping label.
4. Package the items securely and include the original packing slip.

Refund Policy

Processing Refunds:

• Once we receive your returned items, please allow 5-7 business days for your return to be processed.
• Refunds will be issued to the original payment method used at checkout.
• Shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

We currently do not offer direct exchanges. If you would like a different size or color, please return the original item and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving your order at maalisa000@gmail.com or +918957159158 . We will gladly assist you in resolving the issue.

Contact Us

For any questions or concerns regarding your return or refund, please reach out to our customer service team at:

• Email: hello@maalisa.in
• Phone: +918957159158
• Business Hours: 12pm – 12am

Thank you for choosing Maalisa! We appreciate your support and hope you enjoy your purchase.